Roles & Responsibilities
Managing key client relationships for accounts as assigned from time to time
Having a good understanding of client workspace.
Servicing clients through regular interaction and provide timely and efficient responses to their all doubts & queries.
Taking brief from the client with a clear understanding of their requirements & objectives and providing solutions based on the briefing received from the client.
Working on achieving targets in a punctual way without compromising on our standards.
Managing status reports for clients, receiving creative changes from clients, relaying those changes to creative staff and supervising the account’s finances.
Responsible for the execution of day to day activities of client initiatives and ensure that quality of service is maintained consistently for clients.
Proven client support experience or experience as a client service representative.
Strong phone contact handling skills and active listening.
Familiarity with client servicing practices.
Client orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.